Practice Charter

Patients Rights

Patients at this practice are entitled to:

  • Be treated in a courteous, civil and cooperative manner
  • A clear explanation of, and advice on, their medical condition and on any proposed treatment
  • A referral for specialist medical opinion or other second opinion when appropriate
  • Receive information via the notice board of any health promotion exercise and preventative medicine initiatives
  • Absolute confidentiality of medical records maintained by the practice subject to any provisions for disclosure imposed or allowed by law
  • Access their own medical records, in accordance with the Data Protection Act— please ask the practice manager for details
  • Have any formal complaints against the practice investigated and dealt with fairly in accordance with our complaints procedure
  • Request (either verbally or in writing) to be seen by a specific doctor or health care professional. It may not always be possible to comply with a request where the individual doctor is unavailable or where in the interests of your health care it is inappropriate.



Patients Responsibilites

All patients are asked to be cooperative and act in civil and courteous manner. We ask that all patients:

  • Inform the practice if they have changed address or phone number
  • Only make appointments you know you can keep
  • Read the practice leaflet that provides details of all our services
  • Be patient if surgery is running late
  • Don’t ask for another member of family to be seen at your appointment without making prior arrangemnts