Accessible Information Standard

The Accessible Information Standard (AIS)  is a mandatory standard that all NHS and publicly funded adult social care services must follow to ensure we can make information accessible to people who have communication needs relating to a disability, impairment, or sensory loss.

We take the following five steps to support people who use our services, parents, carers, and guardians:

1. Identify – Ask if people have any information or communication needs and find out how to meet those needs.
2. Record – Record those needs, and consent, using specific definitions in a way that is highly visible on the electronic and/or paper record.
3. Flag – Use alerts/flags to make it clear on the person’s record what their needs are, and prompt action to meet those needs.
4. Share information about the person’s needs with other teams, services and other agencies and providers during referral, discharge, or handover.
5. Act – Make sure people get their information in the way they have requested and have their communication needs met.

More information about the Accessible Information Standard is available in other formats on the NHS England website (external link).

If you need information in a different way, or you need support, please:

• Ask a member of staff
• Call us on 01282 911740
• Email us at reception.p81130@nhs.net